Effective Date: January 1, 2025

At ITBS Corp ("we," "our," or "us"), we are committed to ensuring customer satisfaction and addressing any issues related to charges and services. This Refund Policy outlines the circumstances under which refunds may be issued and the process for handling refund requests.

1. Eligibility for Refunds

Clients may be eligible for a refund under the following conditions:

• Error in Charge Amount: If an error occurred in the amount charged to your account, you are entitled to a refund. Refunds will be issued in the form of store credit or a check, depending on your preference.
• Services Rendered: If services have been provided, refund requests will be subject to evaluation by ITBS management. A determination will be made regarding whether a refund is warranted or if the matter must proceed to arbitration.

2. Refund Process

To request a refund, please follow these steps:

1. Contact Us: Submit a written request to office@inttbs.com with the details of your concern, including the transaction date, amount charged, and the reason for the refund request.
2. Review and Evaluation:
   • For charge errors: Refunds will be processed promptly upon verification of the error.
   • For rendered services: ITBS management will review the request and notify you of their decision within 10 business days.
3. Arbitration: If a mutual agreement cannot be reached, the matter may be resolved through arbitration as outlined in the Terms of Service.

3. Forms of Refund

Refunds will be issued in one of the following forms:

• Store Credit: Applied to your account for future use.
• Check: Mailed to the address provided during the refund request process.

4. Non-Refundable Circumstances

Refunds may not be granted in the following situations:

• Services have been fully rendered and ITBS management determines no refund is warranted;
• Refund requests submitted outside the allowable time frame (e.g., 30 days after the transaction);
• Disputes not meeting the criteria outlined in this policy.

5. Contact Information

For refund inquiries or assistance, please contact us:

• Company Name: ITBS Corp
• Email: office@inttbs.com
• Phone: (773) 442-8130
• Address: 1627 N. Western Ave, Chicago, IL 60647

By engaging with our services, you acknowledge and agree to this Refund Policy. ITBS Corp reserves the right to update or amend this policy at any time. Changes will be communicated through our website and will take effect on the date specified.